Making money transfers feel safe enough that people actually finish them.
Role
Senior product designer
Year
2024
Timeline
8 weeks
Client
Ledger
Client name
Head of Payments, Ledger
Transfers were quick but felt risky. People could not tell whether money had left their account, so they abandoned transfers or sent them twice.
I added one clear review step, showed the exact arrival time, and rewrote every status in plain language. Each transfer now has a single timeline from sent to received.
Review
One clear confirm step
Timing
Exact arrival, not a range
Status
Plain words at every stage
Transfers now feel predictable from start to finish. Next time, I would test the review step with first-time senders earlier.
4 → 2
Steps to send money
+27%
Transfers made in app
0.9s
Average time to confirm
Open to full-time roles and select freelance work. I reply within two days.
Contact
2026 Maya Ellison